Answer: You can cancel items or orders that haven't entered the shipping process yet.
Go to Your Orders and select the order you want to cancel.
Select the check box next to each item you want to remove from the order. To cancel the entire order, select all of the items. Select Cancel checked items when finished.
After submitting the cancelation, we'll send you a confirmation message to the email address on your account.
Answer: It will normally take 1-3 business days for preparation before shipment.
We will inform you with an email after shipment or if there is any delay.
If you can't find an email fifteen days after you’ve placed the order, please contact our customer support.
Answer: You can update the address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.
Answer: You can update your billing on the checkout when placing an order.
Answer: Our Customer Service team will answer any questions you may have about tracking your parcel. They can also explain any tracking statuses you’re unsure of.
Answer: There isn't any additional fees additionally.
Answer: Our Customer Service team will answer any questions you may have about tracking your parcel. They can also explain any tracking statuses you’re unsure of. Kindly contact: (424) 433-0605
Returned & Exchange
Answer: Please allow 7 - 10 business days upon our receiving the item, to issue you your full and complete refund.
Answer: Please note all returns must be processed through our return form in order to be eligible for a full and complete refund.